What Is the AI SDR?
Understand the automated follow-up feature and what it does.
WHAT IS THE AI SDR?
SDR stands for Sales Development Representative. The LGSDR AI SDR is an automated system that sends personalized follow-up messages to your leads via email and SMS after the initial AI conversation.
WHAT IT DOES
After a lead is captured, the AI SDR:
- 1.Sends a personalized introduction email within minutes of the conversation
- 2.Sends a follow-up SMS if no response is received within 24 hours
- 3.Writes each message based on the specific conversation the prospect had
WHY IT MATTERS
Most leads go cold because no one follows up quickly enough. Studies show that response speed is the single biggest factor in lead conversion. The AI SDR responds within minutes, 24/7, while you focus on the job.
WHAT THE MESSAGES SAY
The AI SDR writes unique messages for each lead based on:
- •The prospect's name
- •Their stated need or project
- •Your business name and services
- •A call to action to schedule a call or get a quote
GOOD TO KNOW
The AI SDR is included in your LGSDR plan at no extra charge. You can enable or disable it from the Settings tab in your dashboard at any time.
Does the AI SDR send messages from my phone number and email?
Messages come from LGSDR's platform email and SMS number. The messages are written as if from your business, but prospects reply to a managed inbox. Reply handling is coming in a future update.
WHERE MESSAGES COME FROM
SMS messages are sent from a TextMagic phone number — not your personal cell phone. The message is written in your business's name and signed with your name, but the sending number is part of LGSDR's messaging infrastructure. Leads will see an unfamiliar number but the message reads as if it is coming from you personally.
Email follow-ups are sent from [email protected] — not from your business email address. Again, the content is written as if from you and your business, but the sending address belongs to LGSDR.
WHAT HAPPENS WHEN A LEAD REPLIES
When a lead replies to an SMS or email follow-up, the AI reads their reply and responds automatically. You do not receive the reply on your personal phone or in your personal inbox. Instead, the entire conversation — including their reply and the AI's response — appears in the Conversations section of your dashboard.
This is actually a feature, not a limitation. You do not have to manage a separate inbox or be available to respond immediately. The AI handles the back-and-forth automatically. You simply check your dashboard to see how conversations are progressing and step in personally when a lead is ready to book.
GOOD TO KNOW
All conversations are stored permanently in your dashboard. Before you call a lead, always check their conversation history so you know exactly what the AI has said to them and what they have said back.