Common Issues and Fixes

COMMON ISSUES AND FIXES

MY QR CODE IS NOT WORKING

• •Make sure you are subscribed and your subscription is active
• •Test the QR code by scanning it yourself with a different phone
• •If the page loads for you but not others, the issue is with their device or network
• •If the page does not load for anyone, contact support

I AM NOT RECEIVING NEW LEAD NOTIFICATIONS

• •Check your spam or junk folder for notifications from LGSDR
• •Verify the email address in your business profile is correct
• •Check that your phone number is correct for SMS notifications
• •Add [email protected] to your contacts to prevent filtering

THE AI GAVE WRONG INFORMATION TO A PROSPECT

• •Review your service description in Settings
• •Add the correct information explicitly to your service description
• •The AI will use updated information immediately for future conversations

I CANNOT LOG IN

• •Try resetting your password using Forgot Password on the login page
• •Make sure you are using the email address you registered with
• •Clear your browser cache and try again
• •Try a different browser or device

MY DASHBOARD SHOWS NO LEADS

• •Confirm that your QR code has been shared and is being scanned
• •Check that your subscription is active in Settings
• •Leads only appear after a prospect completes a conversation and provides contact info

GOOD TO KNOW

If none of these fixes resolve your issue, use the contact form in Settings to reach our support team. Include a description of the issue and your account email.